CANCELLATION AND REFUND TERMS
All sales at Pop Addiction are final, including pre-orders.
Unfortunately, we are not able to cancel orders. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind.
Please make sure that your order is correct prior to checkout. We cannot accept returns or exchanges, with exception to the special conditions outlined below:
Pop Addiction Error:
If we made a mistake, such as sending the wrong item, please contact us at [email protected] within 14 days of receiving the item(s) and we will begin processing your return and replacement at no additional cost to you.
Photos of the incorrect item(s) may be required, and a RMA (Return Merchandise Authorization) will be issued.
In order to be eligible for a return, you must email [email protected] If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused.
* If your return is approved, all items must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with, played with or altered, will not be eligible for return.
Refused or Undeliverable Packages:
Packages returned due to an incorrect address provided or refused delivery are subject to a restocking fee of up to 30% of the original purchase price.
Postage for reshipped packages will be billed to the purchaser.
Replacements on sold out items:
Due to the limited nature of our products, we cannot guarantee that the item(s) can be replaced.
Replacement for sold out items are not always available.